In e-commerce, speed and service matter. Customers expect quick answers and smooth experiences. But many webshops still work with systems that don’t talk to each other. This creates delays, frustrated teams, and unhappy customers. The good news: integration platforms like Alumio can solve this.
Imagine this: A customer calls customer service about a delayed order. The agent checks the CRM (like for us, HubSpot) but can’t see the shipping details. Those are in the ERP or warehouse system.
What happens?
The customer has to wait for an answer
The agent needs to ask another team for updates
Teams waste time on manual coordination
Customers lose trust in the webshop
An integration platform links tools such as Shopify, Magento, HubSpot, ERP, WMS, or Jira. This way, data flows automatically between systems. Everyone sees the same information.
For customer service:
Order and return info available directly in the CRM
Faster, proactive support
No need for manual updates or copy-paste
For operations and development:
Fewer interruptions from other teams
Better insights for prioritizing tasks
More time for process improvements
For customers:
Clear, fast answers
More confidence in your webshop
A smoother shopping experience
Efficiency: less manual work, faster workflows
Customer satisfaction: timely, accurate updates
Teamwork: all departments work with the same data
Data accuracy: no outdated or conflicting information
Integration platforms are not only for webshops. They can also:
Connect CRM with project management tools
Link HR systems with payroll
Sync inventory with accounting software
Wherever systems are disconnected, integration helps save time and reduce mistakes.
In e-commerce, every second counts. When systems don’t connect, you lose both time and customers. With an integration platform like Alumio, your teams work smarter, and your customers stay happier.
Want to see how integrations can improve your webshop? Contact our team and explore the possibilities.