What we learned from a Time Management training

At Memo, we believe that great work doesn’t just happen, it’s the result of smart processes, clear communication, and continuous learning. That’s why we regularly invest in internal trainings, like the time management sessions we recently completed. Not just for ourselves, but for our clients.

These trainings help us work more efficiently, collaborate more smoothly, and deliver better results. Whether it’s writing clearer Jira tickets, prioritizing tasks more effectively, or setting the right expectations in projects, every improvement means a better experience for everyone involved.

Good ticket handling helps us:

• Deliver work on time

• Avoid confusion or delays

• Keep both our team and clients happy

That’s why we recently completed two sessions of time management training. In the second session, we focused on ticket handling and time blocking. We learned simple but powerful ways to work more efficiently and we’re already seeing the results.

Here are our top takeaways!

Prioritize the right way

Some tickets are more important than others. But how do you know which one to start with?

We learned to look at:

• What is the impact of the ticket?

• Is someone waiting for this to continue their work?

• Is it a small task with a big result?

By asking these questions, we can choose what to do first and save time and stress.

Write clear tickets

A good ticket helps everyone understand what to do. A bad ticket causes delays.

For example, a ticket that says:

“The page doesn’t work. Please fix.”
…is not enough.

A better ticket includes:

• What is the problem?

• Where does it happen? (Which page, tool, or device?)

• Why is it important?

• What result do we want?

With clear tickets, our developers can start quickly, without asking extra questions.

Set clear expectations

Working together means talking clearly about goals and timing.

Sometimes, a task feels urgent to a project manager, but the developer is working on something else. If we don’t talk, that can create stress.

Now, we take time to agree on:

• What needs to be done first

• When it should be finished

• What support is needed

This helps the team stay on the same page and work better together.

Use the Two-Minute Rule

We also learned a simple rule:

If a task takes less than two minutes, do it right away.

Examples: replying to a short message, updating a ticket, or making a quick fix.

These small things can build up if you wait. Doing them now keeps your to-do list short and your mind clear.

Conclusion

Handling tickets well doesn’t need to be hard. With a few small changes, we already feel more focused and less rushed.

At Memo, we’re always working to improve how we work, both for ourselves and for our clients.

How does your team manage tickets? We’d love to hear your tips!